1. General Returns Policy

If an incorrect product is shipped or a product is defective (or dead on arrival), we will offer you a choice between a replacement item or a full refund. We will also pay return freight charges under these circumstances.  Please note that any incorrectly sent item must be returned in original, unused condition.

How to request a return for incorrect or defective items:

Please contact us within two (2) days of receipt of the item via email (gaston@gastonclub.com) stating your order number, the item(s) you wish to return and details of the problem.

Provided you comply with this returns policy, we will then send you details of how to return the item to us.

Once the item is received by us, and provided the returned item meets our incorrect/defective criteria, we will provide you with a replacement product or a full refund to your original method of payment.

 

2. 'Change of mind' Returns

If you change your mind about the product you purchased, you are welcome to return the product to us. Please note that you will be responsible for the original delivery cost to you and the return delivery cost back to us.

For a credit to be issued, the item must be returned to us in its original unused condition - undamaged, including the outer packaging. Once the item is returned, we will credit your original method of payment for the product value only (excludes delivery cost).

 

3. Return of items under Warranty/After Sales Service
For full details on warranty items or for After Sales Service, please refer to our full Warranty agreement.


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